Contactless Check-in
Serve your guests with minimal face-to-face contact. Maintain social distancing norms and allow your guests to check into their rooms digitally without staff interaction or contact.
E-SIGN AND OCR
Get secure and legally binding e-signature from guests. Optical Character Recognition (OCR) auto-fills required fields from scanned documents.
MANAGE WITH STAFF DASHBOARD
Approve room selections, check identification documents and inform guests of approvals of self check-in/check-out process.
DIGITAL DOCUMENT UPLOAD
Guests can upload identification documents for ex-passport. Front desk staff can review and accept documents in their own system digitally.
SELF HEALTH DECLARATION
Such digital forms hold guests accountable if a symptomatic guest checks in and minimizes the risk of infection to staff and other guests.
FULLY INTEGRATED PAYMENT
Complete billing integration with PMS allows for contactless express checkout for guests with mobile payment.
Upselling
Instantly offer upgrades and offers and optimize them according to conversion pre during and post stay.
ROOM UPGRADES
Post booking, offer guests to upgrade their room based on availability. Increase revenue from unused inventory.
UPSELL AMENITIES
Upsell pickup drop, F&B services, early check-in, late checkout, in room dining and more seamlessly.
PERSONA BASED OFFERS
Offers can be customized based on guest type, purchase history, room type, demographic so your conversions are high.
Guest App
A web app which does not require any download. Guest can access hotel info, upsells, create and track requests and communicate with staff.
WHITE LABEL WEB APP
Guests can access hotel branded app without downloading it. Guests click on a link shared with them and access the app.
DIGITAL HOTEL BROCHURE
Allows guests to view hotel contact, location, amenities, services, info on F&B options, recommended places to visit nearby etc.
GUEST CHAT AND REQUEST MANAGEMENT
Guests can request for services, information or amenities from the chat feature in the web app. Every conversation is logged to keep staff accountable.
AI Based marketing
Use segmentation and personalization to pin-point and time your communication to make sure your messages are delivered and read 97% of the time.
PRE-ARRIVAL AND ARRIVAL MESSAGING
Send personalized messages with an option to plan their stay with upgrades, upsells, preferences and more.
REVENUE TRACKER
Review your campaigns based on the actual revenue they generate, not just on opens and click-through rates.
SMS AND WHATSAPP MESSAGING
Increase interaction by 80% by sending communication and links via guests most preferred communication channel
CONFIRMATION EMAIL
Automatically send a personalized confirmation email to guests once they book your property.
POST STAY OFFERS
Hotels can broadcast offers at any stage of guest stay with any medium, SMS, email, whatsapp and more.
AUTOMATE PERSONALIZE SEGMENT
Intuitive dashboard and app for staff to access all features from one single place. Staff can easily run offers, create feedback, manage requests and more.
STAFF DASHBOARD AND APP
Intuitive dashboard and app for staff to access all features from one single place. Staff can easily run offers, create feedback, manage requests and more.
REQUEST AND COMPLAINT TRACKING
Access all the guest requests and their status in either the staff app or the xperium dashboard.
ACCESS CONTROL
Xperium comes with access control so corporate can choose whom to give access and how much.
ACCESS GUEST PROFILES
See guest details such as personal profile, preferences, past purchases, history, communication all in a single view.
UPSELL CREATOR AND ANALYTICS
Easy tool to create offers and upsells in seconds. The system also shows which upsell is working and which should be scaled up.
MANAGE MULTIPLE HOTELS WITH SINGLE ACCESS
Corporate and hotel both can manage offers, messaging, operations of multiple hotels. Many corporate groups use xperium centrally for better efficiency.
Feedback collection
Know what guest like and dislike about your property. Reduce the risk of getting a negative review online by taking feedback during the stay and resolving issues before guests checkout.
INCREASE ONLINE REVIEWS
Xperium can enable guests to push reviews to multiple online platforms through automation after checkout. This can in turn help you get more volume and better ratings.
COLLECT FEEDBACK FOR INTERNAL ANALYSYS
Create and share a customized form with guests to know how a specific part of your hotel product or service is performing
ONLINE REPUTATION MANAGEMENT
Want full scale online reputation management features. head on to repup.co to know more.
Contactless checkout
Send checkout intimation, share invoice and let guests pay and checkout from their room. Guest can raise an issue if they feel they have been overbilled.
EXPRESS CHECKOUT WITH FOLIO VIEW
Guests can quickly access the hotel web app to view folio details and raise issues if wrongly billed. once satisfied guests can quickly pay and checkout.
BILLING INTEGRATION WITH PMS
Xperium integration with PMS allows real time update of bills so guests can view and pay the bills from the comfort of their room.
INSTANT NOTIFICATION TO FRONTDESK
Front desk gets instant notification once guest checks out from their room.
