Think about this: A guest has a problem with their hotel room, but nobody finds out until after they leave. The heat wasn't working right, or the internet was slow, or maybe their food came late. By then, it's too late to fix it – and they might already be writing a bad review online.
Why Waiting Doesn't Work
Most hotels send surveys after guests check out. But what's the point of knowing about a problem that could have been fixed days ago? It's like finding out your friend didn't like their meal long after the dinner party ended.
Why Asking During the Stay Works Better
When hotels ask how things are going while guests are still there:
They can fix problems right away
Guests feel like the hotel cares
Small problems don't turn into bad reviews
Hotels can spot common problems faster
Simple Ways to Ask for Feedback
Right After Check-in
Many hotels now do something simple: they ask guests if everything is okay with their room shortly after they arrive. If the TV isn't working or the room is too cold, they can fix it right away.
During Longer Stays
For guests staying several nights, hotels check in with them halfway through their stay. This helps catch any problems before they ruin the whole trip. If a guest mentions noise from next door, the hotel can do something about it now, not read about it in a review later.
After Using Hotel Services
When someone eats at the hotel restaurant or uses the spa, staff can ask right away if everything was good. This means they can make things better immediately if something wasn't right.
How to Make This Work
Hotels don't need fancy systems to do this. A friendly staff member can make a quick call or send a simple message. What's important is that when guests mention problems, the staff can actually fix them.
What Happens When Hotels Do This
Hotels that ask for feedback during stays see good results. Guests are happier, there are fewer bad reviews, and problems get fixed faster. When issues do come up (because they always will), they're handled right away instead of being ignored.
How to Start
Here's what hotels need to do:
Look at how they get feedback now
Pick one way to check in with guests during their stay
Make sure staff can fix common problems quickly
See what works and make changes as needed
It's simple: when hotels ask guests how things are going – and actually fix problems – everyone wins. Happy guests often come back, and that's good for business.
A Final Note
Getting feedback during stays isn't just about avoiding bad reviews – it's about giving guests the best possible experience. Every time a hotel asks "Is everything okay?" they show guests they care. And every fixed problem is a chance to turn an okay stay into a great one.
Start small. Even one check-in during a guest's stay can make a big difference. Because in the end, good service isn't about being perfect – it's about being there when guests need you.
Don't wait until check-out to find out how your guests are doing. Ask now, fix fast, and watch your guest satisfaction grow.
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